I save all my emails just for situations like this. Call call your backup provider due to all the other priorities in life at that point in time? Read our full Carbonite review for the details. Nothing and that is still like yesterday to me when I heard, “The system failed.”, Have had nothing but computer problems since Carbonite Online Backup techs installed an “update” to their software a few months ago. Many customers may opt to schedule this for a period of low activity but, for a company with no prior solution in place, it would make sense to begin this as soon as possible. There is no chance to see your backup speed, but for testing pusposes I deleted a 40 MB file and tried to restore it. I had never received a notice about any problems. Laptop Mag . I had two large files. The only good thing is that files can be restored to the place where they were saved before. In essence, you get caught in an endless loop with no data being uploaded because of too large “check files” (…which are hidden files/directories no less). Offering ease of use and unlimited backup for one device, Carbonite could be of Cloudwards.net's favorite online backup providers. If you’re looking for a quick and easy way to backup files and don’t care too much about speed, then yes. The client is incredibly simple, so using Carbonite to backup and restore your data is a very straightforward process. I went ahead and changed my CC. That’s why I can only give Carbonite 3 stars out of 5. I thought Carbonite was backing up all of my files. I reached out to both Mozy AND Carbonite support this time. But those looking for an end-to-end business continuity solution will need to keep looking. It took me several days and many telephone calls to reinstall all my software, data, and recover my personal settings. You know you can schedule backups, right? There is a setting called “reduce Carbonite’s internet usage,” but it doesn’t let you decide how much bandwidth the application is allowed to use. I ABSOLUTELY WOULD NOT RECOMMEND CARBONITE!!! To avoid this happening, you can check out our list of the best password managers. After saving any changes, you are encouraged to begin backing up immediately. LONG restore time). From now on I do my own multiple backups from my desk to a hard drive right here. And, yes… that is a nuisance. The Core tier covers backing up desktop computers, the Power tier includes Carbonite Server Backup for one system, and the Ultimate tier includes an unlimited number of installations for computers and servers. For me, this defeats the purpose of a “set it and forget it” backup. Integrating data selection and status into … The full 500 GB of data was compressed to an image only a little over 230 GB, which sped up the process. Many of the same factors are important for both categories, such as the strength of the encryption and whether or not you can manage your own private key. If you have 30,000 to 40,000 files backed up, you have to manually scroll through the list of all files in order to find the one you are looking for. The initial backup of my test machine went smoothly. There is a profile on my computer now, called “Carbonite Backup” that cannot be deleted, and cannot be de-selected, or changed. My first 200 GB of data uploaded in about 3 weeks, then it slowed to a crawl. What did you think of our review? It was a very good product. Guess what? It f***ing takes forever. Despite what Carbonite says, terminating it appears to be a play to get more money – even if we have pre-paid for a subscription (that includes this service) well beyond October 2018. Carbonite was unable to resolve the issue. it changed it so that it will not sleep, EVER, regardless of whether it is running on power or on battery. THEY ARE NOT A REPUTABLE COMPANY. It turns out, there were tens of thousands of files “pending”–including several years of family photos. In addition, the server plans also let you upgrade your encryption from 128-bit to 256-bit. Downloaded files, and files saved locally from email attachments, were not getting automatically backed up. That’s what I’m doing from now on. I am very unhappy with Carbonite. Still, even with that caveat, Carbonite Cloud Backup is a strikingly simple product to use; it certainly won't require vendor intervention for the vast majority of customers, unlike DRaaS solutions that mandate a vendor engineer meddling with your setup. By clicking on “settings & controls” in the status panel, you’re brought to the settings where you can change the schedule of your backup. THEIR PLAN IS TO MAKE IT IMPOSSIBLE TO REFUND MONEY WHEN THEY MAKE A MISTAKE. What finally made me write this comment is that I created a folder, added some things to it, and then went back to rename the folder, only to get an error that it’s in use (stupid Carbonite is already backing it up!). Carbonite has backup more than 200 billion files and this is a great achievement and responsibility for the provider. When I responded that this was unacceptable since it meant the ONLY feature of the software was disabled, they said they “placed you on the list to be migrated to Carbonite”. Minimum 2 users. There are two levels of granularity available to the user: Bare Metal and Files/Folders. Will contact Attorney General’s office next. The whole point of automatic online back up is to have peace of mind and to put it out of your mind. I used Carbonite for creating a mirror image locally and for remote backup of files. My friend’s subscription is up in two weeks and I don’t think he is going to renew. Its helpful feature is an automatic backup. Let us know in the comments below. Too bad Carbonite is eliminating it. What I do care about is security of my back and ease of restoring lost files and Carbonite gets an F in that regard. An inability to backup and restore virtual infrastructure (which would include servers running business-critical back office apps) is fairly crippling in that situation, which is why we rated it a 2.5 out of 5 in the DRaaS review roundup, well behind the most of the competition, especially our Editors' Choice winner Microsoft Azure Site Recovery, which provides the entire suite of DRaaS capabilities, including data backup. Here, you can see your backed up and pending files, as well as restore them or remove them from your cloud backup entirely. Their customer support is abysmal…basically telling me oh well…so sorry. We have been told we need to wait until January 2 for them to even get started to find out if they even have the files we wanted backed up. In addition, there is a cloud certificate supplied, which serves as both the software license and access key to Carbonite Cloud Backup's cloud storage. When I asked them about this, they told me “Read the fine print: it’s in the agreement you signed”. This requires that Carbonite Cloud Backup already be installed on the machine downloading the image, which can create a challenge in the event of having new hardware. The Carbonite program is a memory/CPU hog. Security, privacy and customer service are all great, but the speed — especially for downloads — leaves a lot to be desired. I have been using Carbonite for a few years. Carbonite can’t backup the “ProgramData” folder of my Windows 7 system. This is due to the fact that you are vulnerable to a lot of cyber threats if you are browsing the internet without paying too much attention to security. Carbonite Plans and Costs Review. BTW… make certain that all the 30 day requirements are met BEFORE you uninstall. This setting is a security issue for us in the IT business as anyone can just connect a USB stick quickly, start up or restart a machine and insert malware, steal data or anything else they want (almost like in the movies). It took me 3 months to backup my 1Tb external drie on carbonite running it sometime 24hrs a day. How fast is your CPU/RAM/Hard Drive Watch a full Carbonite cloud restore after a hard drive crash. Too bad; so sad. Carbonite support also denied the company was dropping it. It acts as a switch that puts your system in backup or restore mode. Unbelievable. Unfortunately, this company is not friendly about the 30 day rule “stuff” like they use to be when I started using them about 10+ yrs. When my computer broke down, Carbonite had only backed up 7gb of the over 300 gb of lost data. Called. I have not figured out how to change that but no matter- goodbye Carbonite. had disappeared!! I just renewed) and figure out a better way to safe keep my files offline. Provided you let Carbonite manage your encryption keys, there are two ways you can go about it. Thanks to this is site I now know that I should do a file backup on an external hard drive first and then start my internet backup. The easy fix is to disconnect the USB device and the computer reverts back to booting from the hard drive/SSD drive in the computer. What Carbonite does is created “check files” (for lack of a better phrase) that are intended to get larger the more data you upload (…within a short period of time). To start your restore, simply click the blue button — labelled “get my files back” — in the middle of the main panel of the Carbonite app. Once you hit anywhere from 1.5T to 3T of data you will see data uploads go to a crawl then fail (…especially if you attempt to upload that within the first few weeks or month – but, this is not the case if you upload over many years). They somehow renewed a subscription using a cancelled credit card from Capital One. But, I had never been asked or told to update it. I cancelled my account several years ago and just discovered they were still billing me for an unused account. What was a deal-breaker for me, though, was that the Carbonite upload daemon was using 90-100% of one of my CPU cores *at all times*. What ever I am typing just goes away. Nothing left. After numerous emails we still haven’t resolved the problem. I have a few friends who have used Carbonite for years, and they like it, but for me, with my amount of data, it’s not acceptable. The speed, especially for downloads, is also terrible, so if you require quick access to the files that you backup to cloud storage, Carbonite probably isn’t the service for you. For example, I’ll be working on a report in Word, go to save, and get an error that the file is in use elsewhere (stupid Carbonite!!). I asked my over payment should be refunded. They were cold and uncaring, offered no remedy and only an apology when I said they seemed cold and uncaring. Setting up your backup and restoring your files is incredibly easy to do and requires little effort on the user’s part. Or maybe there is an issue with my computer that their support failed to find. Many years of using Carbonite and the one time I need them they fail! The Carbonite interface software has failed at least 5 times. ago. When I asked how a backup that doesn’t actually backup anything could be legally marketed as a backup service, they said “Read the fine print: it’s in the agreement you signed”. And cheaper. Windows on the mirrored copy then proceeds to start various programs and initializes drivers, but all the settings and configurations are expecting a drive in the computer. I’ve noticed the last decade or so a lot of occurrences where laptop manufacturers set the BIOS to try to boot up from USB connected devices if they are found. If you have very limited data to backup it may work but an unlimited backup that is this slow, is not capable of delivering it’s promise. My computer stopped responding so frequently that I almost took an axe to the thing out of sheer frustration. In backup mode, your system remains in a continuous backup state. They’re dropping Mirror Image. © 1996-2021 Ziff Davis, LLC. But as a file- and app-oriented cloud backup solution, Carbonite Cloud Backup is well worth a look. Interested to read Joe’s explanation of this issue, as Carbonite don’t admit any link on their part to a slow backup speed. Would I like the “complete restore” to take an hour or two? Overcharge twice, they didn't return my call as promised, they failed to provide the promised restitution. More detail is available in the adjacent Report tab, which would appeal to those wishing to audit their backups for legal reasons or quality control. Aside from this, everything about a system image backup can be configured on a single screen, and all of the default choices are appropriate for most small business users. Thus overheating wildly, before thermal protection kicked in and shut it down. If you prefer talking to the support team in real time, you have to do so between 2:00 a.m. and 7:00 p.m. EST on Monday through Friday, 8:00 a.m. and 7:00 p.m. EST on Saturdays, and 8:00 a.m. and 4:30 p.m. EST on Sundays. I have used Mozy Backup for many years. Our charity has been using Carbonite for years. Once my current subscription expires, I will be on the hunt for something better. Additional Backup $0.15 per GB. Now $41.99/yr * Buy now. Don’t trust this compnay. Details below. Thank you for your review John! So, if you don’t keep the data on your computer, they will be purged. Once it is done they are much faster and you can really enjoy Carbonite running in the background. If my calculations are correct I have 3 months to go!!!! Integrating data selection and status into the … but considering that Carbonite only keeps your files for 30 days, it looks like they will screw me over yet again by deleting the part of my “backup” that has not yet been restored at the end of 30 days, and if I complain about that additional idiocy, doubtless they will then tell me to “Read the fine print: it’s in the agreement you signed”. The 30-day retention was the deal-breaker for me. Expert Reviews . I discovered this some 2 hours later and manually changed it back. Earlier this year, I noticed Mozy returning a “red dot” on my Mac, but when I clicked “backup now” it would appear to be running a backup, so I figured it was just because my computer was not always connected to the internet. For backup services, security and privacy are pretty much two sides of the same coin. The remote backup of files seems to work fine, although I have never tried to do a restore. Files you delete from your computer are retained for 30 days, but they are removed after that period. The #1 problem for me is that it’s too aggressive, backing up files while I’m using them! They refused to offer the refund, saying I was beyond the 30 day refund period. I strongly discourage anyone from using Carbonite. I will have to delete them with my American Express card. PCMag Digital Group. I have to click on the program I am using to continue typing. I have now learned that Carbonite does NOT actually backup your files in the sense that you and I use the term “backup”, nor in the sense that IT professionals use it. In fact, when you select that additional file that you need right now, unbelievably it gets tagged on to the END of the line, and will be the very last file to get restored. Carbonite‚Äôs great if you need a simple online backup service for one PC, but it doesn‚Äôt provide many extra features beyond mobile access. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. It was meant for at a glance checking the modification/creation date on files, you should be employing a good organized file structure instead. There are several links to the web dashboard, including to your account information and a detailed overview of your files. No photos of family members who have passed away. So long as those files from the year previous to 2011 are on your computer, they would still be in our backup server. This is particularly nice for small business customers who may not have access to a dedicated IT resource. The issue was in your case that you didn’t know better. I have about 500 gigabytes of photos on my computer. That said, the necessities are there, so basic users will probably be more than satisfied. So Carbonite it is. If you’re willing to sign up for more than one year, Carbonite offers a five-percent discount if you pay for two years up front, and 10 percent if you commit to a full three years. Carbonite thinks that’s 2 computers and that I need a business account. That`s the best I could get out of them. Not that entering in user account information is not overly cumbersome, but it does make it simple to start. Get a quote. The popups and email have not stopped. ), and after upgrading to a new notebook, I just discovered yet another huge failure with this product: It modifies your Windows Power Plan without telling you, so that your notebook will NEVER sleep. I see my subscription as some kind of fire insurance for example: you’re glad you have if you need it but if you don’t you don’t want to think about it either. When I threatened to expose their misleading advertising, and report them to the advertising standards authority for advertising their product as “backup” when it is not a backup at all, they said I should “Read the fine print: it’s in the agreement you signed”. We’ll look into that and update the article. Carbonite Cloud Backup starts at $59.99 per year and does a good job in its mission as a business backup and data protection solution. If you are fond of browsing the internet frequently without applying privacy and security measures, then I suggest you start creating backups of all your files and folders. I would strongly recommend looking elsewhere for a provider. What wasnt explained – until it happened- was that… one day I plugged in my external drive and the computer without my knowledge assigned it a different drive letter. Time Machine vs Arq vs Duplicati vs Cloudberry Backup. I do not recommend this service. So, bottom line, I would not recommend Carbonite to anyone and will not be renewing my subscription when it expires. Let me know if you have any suggestions. I had chat with person name Harrison. I was with Mozy server backup which was sold to Carbonite. Installation itself takes about five minutes if you accept the default choices. Carbonite told me there’s no option or setting to change this. How much data you can upload depends upon the speed of your data service provider. Carbonite uses SSL to protect your data while it’s in transit, which means it’s protected from things like man-in-the-middle attacks. You’re a bit foolish keeping everything on flash drives anyway – they’re nowhere near as reliable as hard drives. A Carbonite user here. Start Backing up with Carbonite Each tier offers 500 gigabytes (GB) of cloud storage space except the Core tier, which offers only 250 GB. Personally, I have had to use Mirror Image to recover a crashed HD – and it worked fine. You may unsubscribe from the newsletters at any time. I don’t know if I should also turn off the wireless, but I did change the network order what is accessed first by the computer so it is the ethernet as first. However, within that constraint, it does well; delivering an easy, effective product that suffers only slightly from slow restores and a lack of Linux support. That is unacceptable. Yes, Carbonite boasts excellent security and privacy, owing to its solid encryption and it giving users the ability to manage their own private key. The first panel, called “status,” shows you how many files you currently have backed up and their total size. AVOID CARBONITE AT ALL COSTS!!! When it comes to its privacy policy, Carbonite is clear about what information it gathers on its users and how it uses this data. Yes, read that again: That really is how it works. After years of paying for Carbonite, the 2nd time I needed the backup – when I upgraded my computer – all of the data did not appear. So not only did they change the services I paid for, they refused to refund the payment for the mirroring service I pay for. By the way, I talked to two techs and both connections were just as bad. Initial seeding to the cloud was capped at my available upload rate of 10 megabits per second (Mbps) and lasted approximately five days with a typical load on the network. Like synching up the files with a local restore (much faster). I have had to use the recovery service only once, thankfully. Meanwhile, the Ultimate server plan lets you perform backups on an unlimited number of servers and up to 25 computers, and it comes with the same 500GB of included storage space. I left Carbonite uninstalled for 1 yr., then reinstalled and all the data was still present. Many of the drivers were either missing or corrupted and the HP drivers would not install properly. All in all, Carbonite is a good cloud backup service for users looking for a simple way to secure their data without the need for a host of advanced features. Reaching out to the Carbonite support department is easy. If all this terminology confuses you, be sure to read our description of encryption for a crash course. No reply. Had you asked me about Carbonite when I owned my XP, I would have said glorious things about it. Amazing! And second, the restore process takes forever and may not work at all. There’s also no hybrid backup support, so your only choice is to upload your files exclusively to Carbonite’s data centers. As previous reviewers stated the initial backup can take a looooong time so be patient. Carbonite is super slow… like 2-3 day behind. Carbonite shares this data only with third-party partners that help it provide its services, as well as with the authorities, if required to do so by law. It seems to be their standard response to all complaints about their product not working the way any sane individual would expect when they see the word “backup”. I tried switching to Carbonite after Crashplan, which I’d used for years, discontinued their “for home” offering (and Crashplan actually suggested Carbonite). The first two tries failed – I got a message that said, “Restore cancelled.” I’ve been in the queue for 35 minutes so far and am #2 with an expected wait time of 23 minutes. My computer started to boot from this external drive the very next time it was powered on and corrupted my C drive. When I realized why and that it would never speed up, (without paying $230 a year for the business plan) I calculated that it would take nearly a year and a half to finish my initial upload. Carbonite Cloud Backup is a backup software that safe our all files automatically. https://support.carbonite.com/articles/Safe-Pro-Windows-Carbonite-and-OneDrive-File-On-Demand-Feature. This is complete mission failure, in my view. I was on the support phone for 1 1/2 hours today trying to help a friend resolve a problem. Carbonite Cloud Backup Review Carbonite is an online backup solution that works to securely store your photos and files in the cloud. I found out after I waited three days for a tracking number and called to see what was going on. Purchased a couple of years ago for my Mac If you get stuck, then there's a 24-hour US-based help line ready to assist. Somewhere I’ve read that online backup takes a very long time, and, boy, they were right. It happened in every program including my web browsers. And by the way, while you can recover an entire crashed HD over the WAN – that’s just it – it’s over the WAN (i.e. Tweet. If it’s the former, it should be fairly fast on recent (<5 years) hardware, if it's the latter, it will not run great, period. On Carbonite’s recommendation we purchased an annual subscription to Safe Core to backup our small office NAS device. But if you do, you’d better keep a really close eye on them, forever. They auto charged me from an account I set up SIX years ago. Bad Customer Service Like any warranty service, which is what this essentially is, it looks great until you have to use it. It doenst keep it for the stated 30 days! Business pricing starts at $229 a year, to use up to 250GB of backup space. They said if I’m concerned, I should log in and check every day to make sure my files are backed up. It seems that if you don’t have Carbonite installed, Carbonite is not able to verify any disconnections, syncing or other conditions that would violate the 30 day rule. That’s it for our Carbonite review. I agree and they lost my files with no explaination. Haven’t heard back. I used my file a week ago and it is lost forever. You can minimize it to the system tray, but there’s no way to actually close the client. We’ll cover that process later in this section. In this scenario, customers are looking to bring key app services back online quickly so they can continue doing business even in the face of a disaster. Carbonite is not a backup solution that focuses on providing a wealth of features. After this was ruled out, they changed the story. What if my hard drive fails now? So what have you decided to use? With unlimited online storage for one computer for $60 a year, Backblaze is the most affordable backup service we tested. Their service people are sending me obtuse unproductive emails to my phone without giving me the refund I have been asking for. Nice feature. Relying on metadata, which windows often loses anyways, is not a good way to keep track of your files, and really isn’t what file metadata was meant for. There’s also no way to set Carbonite to only do backups manually, meaning you’re forced to set a schedule or enable continuous backup. Pastelli. So can I back up my videos now? They auto-renewed me after I had canceled and sent the notice to an old expired email address. On September 1 of this year I went on Carbonite website and initiated chat session. Nothing, Money back like the ads proclaimed. All you need to do is log in to your Carbonite dashboard via the website, click the button that says “get my files back” and then choose whether you want to download the files or have an external hard drive mailed to you. I feel very put out by them….Grrrr! Carbonite Warning!! This is why we implement full disk encryption these days, or any security minded company with good IT administration. Because I am moving none of my information is the same so they are even sending emails to old accounts. Videos are not backed up here. Automatic backup is a type of data backup where all type of files is backup automatically without any human interruption. Hi all, It is slow! Starting October 16, 2017, Carbonite will remove the Mirror Image feature from Plus and Prime accounts on a rolling basis, upon renewal. Carbonite is intended to be a backup solution rather than a data archiving solution. Not only that, they had purged all my data. (Please do not laugh at me ’cause she was in Vista: All she does is MS Word docs and PowerPoint presentations and email – and all was well … ) After determining it was a boot disk failure, I went out and bought her a new Windows 10-already-loaded desktop – with a bunch of RAM. I’m currently in the process of restoring my files after a hard drive failure, and Carbonite’s claim of having a simple restore process is far from the truth in my case. Before paying another year, I try out the old external drive and DVDs again. I have cancelled my account. Their cancellation policy is awful. Thanks for the note, Jeff. Expert Reviews. Now I am questioning whether I can believe anything that they say. This is useful if you don’t want it to gobble up your bandwidth at a certain time when you know you will need it. 4. Otherwise, your computer slows to a crawl and becomes essentially unusable. While the customer service personnel are courteous, they are not very knowledgeable when it comes to explaining why I’m having this problem, and at this point in the process, they’re implying that it may have been caused by the failing hard drive, which makes no sense to me. My backups are about 182 GB and if I hit 200 GB I don’t want to think how much slower it is going to be. Additional storage is available at a rate of $99.99 per GB. Backup and recovery to the rescue. I’ll just log into my Carbonite account and download onto a new hard drive. Low-cost though somewhat basic business cloud backup solution. There was not even a need to enter user information, the app installation file is created to already know what account it was downloaded from. File and folder information is searchable across all backups, making the retrieval of your marketing department's deleted proposal a breeze. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. Backing up 500 GB took approximately two hours. This last renewal someone at carbonite decide I need another $799 worth of storage and ordered for me without any sort of confirmation. What I thought would be a simple task is now in it’s second week, with no resolution in sight. You’re giving a bad review to carbonite for how windows works, which is unfair. At this rate, it should be done in about a month and a half…. The Carbonite client essentially boils down to just three panels: one for your backup, one for restoring your files and one for your online backup settings. 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